Publicly available disclosure statement

Licensing information

Financial Literacy New Zealand Ltd, trading as Journey Mortgages (FSP1010697), is a Financial Advice Provider.

Journey Mortgages is licensed and regulated by the Financial Markets Authority (FMA) to provide financial advice services.

You can view our registration and licence details by searching “FSP 1010697” on the Financial Service Providers Register (FSPR).

Nature and scope of advice

We provide financial advice in relation to home loan lending, and KiwiSaver and managed fund investments.

Mortgages

We may recommend products from some or all of the following lenders or product providers:

• ANZ
• Westpac
• BNZ
• Kiwibank
• ASB
• Cressida Capital
• SBS
• First Mortgage Trust
• Heartland Bank
• Avanti Finance
• Pepper Money
• TSB
• Basecorp Finance
• DBR
• Liberty Financial
• The Co-operative Bank
• CFML
• Southern Cross Partners
• Prospa
• Finbase
• Funding Partners
• General Finance
• Pallas Capital
• GEM By Latitude
• Odin
• Tower Insurance
• GoHome Loans

If we can only provide advice on certain providers or product types, this will be explained before we proceed with our advice.

KiwiSaver and managed funds

We can provide a generalised advice service for KiwiSaver products. This involves discussing what level of financial risk you are comfortable with and recommending a fund type that best matches your attitude toward risk and the length of time until you plan on accessing your funds, from conservative through to aggressive. Once you confirm what type of fund you wish to proceed with, we will show you the relevant funds available to you through the providers we work with directly:

• Generate
• Booster
• NZ Funds
• Milford
• Fisher Funds

We may also refer you to other service providers, including Generate Managed Funds and NZ Funds Wealth Builder. If you decide to invest with these additional providers, we will disclose the commission we receive for that referral before you act on our advice.

Fees and expenses

We may charge a fee for providing financial advice or arranging a loan.

If a fee applies, we will tell you the amount (or how it will be calculated), when it will be payable, and include this in our written disclosure before we proceed.

Conflicts of interest and commissions

We may receive commissions from product providers if you proceed with a loan or product we recommend.

The amount and type of commission depend on the provider and product type. This will be disclosed in writing before you act on our advice.

We follow our own Conflicts of Interest Policy and maintain registers of conflicts, gifts, and incentives. We prioritise our clients' interests by following a robust advice process, undergoing regular training, and participating in our ongoing compliance and assurance programme.

KiwiSaver and managed funds commission. Where we refer you to another provider for a KiwiSaver or managed fund product (such as Generate Managed Funds or NZ Funds Wealth Builder), we receive an ongoing commission of between 0.00% and 0.50% of your account balance per year. This fee is paid to us by the provider from the revenue they receive from the fees you pay. It is not an additional cost to you.

How Journey Mortgages is paid for KiwiSaver and managed funds advice. Depending on which provider you choose to proceed with, Journey Mortgages may be paid either an upfront fee of between $0 and $300, and/or an ongoing commission of between 0% and 0.50% of funds under management. We will confirm the exact amount Journey Mortgages will receive when we provide our recommendation.

Complaints and dispute resolution

If you have a complaint about our financial advice or service, please contact us first so we can address it promptly.

We will acknowledge your complaint within two business days and aim to resolve it within ten working days.

If we cannot reach a resolution, you may refer your complaint to our external dispute resolution scheme (DRS):

• Phone: 0800 347 257
• Email: complaints@fscl.org.nz
• Address: PO Box 5967, Wellington 6140
• Website: Financial Services Complaints Ltd – Complaint Form

Our duties

As a Financial Advice Provider holding our own licence, we and our advisers have legal duties under the Financial Markets Conduct Act 2013 and the Code of Professional Conduct for Financial Advice Services.

These duties require us to:

• Give priority to your interests when providing financial advice.
• Exercise care, diligence, and skill at all times.
• Meet the competence, knowledge, and skill standards set out in the Code.
• Comply with the ethical behaviour, conduct, and client-care standards required by the Code.

These obligations are designed to ensure you receive advice that is appropriate, transparent, and in your best interests.